Course curriculum

  • 1

    Extra Video Resources

    • Essential Skills: Attire 101

    • Essential Skills: Branding (Personal Branding) 101

    • Your Network Builds Your Net Worth: Tips for Building Partnerships with Other Organizations

  • 2

    Downloadable Resources

    • 3 Proven Strategies for Growing Your Network

    • 4 Brilliant Tips for Dealing with Angry Customers

    • 4 Keys to Acting with Empathy in Customer Service

    • 5 WAYS TO DELIVER EXCELLENT CUSTOMER SERVICE

    • 5 ways to deliver excellent costumer service

    • 5 Communication Tips That Will Boost Customer Trust

    • 5 Smart Ways to Use Social Media to Grow Your Business in 2019

    • 6 secrets about customer service training that will boost your team

    • 6 Ways Marketing Content Can Support a Customer Service Team

    • 8 Tips for Social Media Customer Service

    • 9 Tips for Providing Excellent Customer Service

    • 10 Easily Overlooked Customer Service Tips

    • 10 Ways to Deliver Consistently Great Customer Service

    • 10 Business Networking Tips

    • 10 Great Customer Service Articles You Might Have Missed

    • 10 Golden Rules of Personal Branding

    • 10 Reasons Why Good Customer Service Is Your Most Important Metric

    • 11 Customer Service Articles Every Support

    • 11 Secrets for Growing Your Business Quickly

    • 11 Ways to Deliver Great Customer Service.

    • 15 Customer Service Psychology Tips to Master. Let’s Go!

    • 15 email etiquette rules every professional should know

    • 16 Customer Service Skills That Drive Every Business

    • 22 Benefits of Social Media for Business

    • 24 Ways to Make Your First E-Commerce Sale (Without Spending a Ton)

    • 50 Best Articles on Customer Service to Help You Provide Exceptional Customer Service Experiences

    • 50 Best Customer Service Articles of the Decade

    • Bad Customer Service Examples

    • Business Development

    • Customer Satisfaction

    • Customer Service Definition

    • Customer Service Skills You Need to Master.

    • Customer Service in the era of the Internet of Things

    • Developing a Business Plan

    • Dress for Success

    • Entrepreneurship

    • From Touchpoints to Journeys

    • Guide to Business Attire

    • How to build business credit for a small business

    • How to Build Business Credit Quickly

    • How To Build A Culture Of Customer Service Excellence In 10 Minutes A Day

    • How to Build Business Credit

    • How Blending Brand And Culture Can Impact The Customer Experience

    • How to Create an Elevator Pitch With Examples

    • How to Create Great PowerPoint Presentations

    • How to Franchise a Startup

    • How to Sell New Products

    • How To Sell Online

    • How to Start a Business in 8 Steps

    • How to Start a Business in the U

    • How to Start a Business

    • How to Start a Franchise in 5 Steps

    • How to Start a Franchise in 10 Steps

    • How to Use Social Media for Small Business: 12 Simple Tips

    • How to Write a Business Plan in 30- Minutes

    • How to Prepare and Write the Perfect Business Plan for Your Company

    • How to Franchise a Startup

    • How Unified Communications Can Help Improve Customer Service

    • How to Write an Elevator Pitch

    • How to Write a Business Proposal That Wins New Clients

    • How to Write and Send Professional Email Messages

    • How to Write a Business Proposal in 2021

    • Importance of Time Management in the Workplace

    • Inspiring Business Development Growth In 2021 And Beyond

    • Make Your Communication Technology Work for Customers

    • Master the art of global email etiquette

    • Need a Roadmap

    • Nine Customer Service Best Practices That Will Lead Your Company To Extraordinary Success

    • Online Customer Service Tips You Need to Know

    • Productivity Isn’t About Time Management

    • Providing a course on customer care is not enough

    • Social Customer Service

    • Social Media for Business

    • Social Media for Business 1

    • Strategic Planning Template

    • The Do's and Don'ts of Writing a Great Business Plan

    • Time Management

    • The Do

    • Time Management Is About More Than Life Hacks

    • The Do's and Don'ts of Writing a Great Business Plan

    • The Definitive Guide to Building Business Credit

    • The 4 Types of Customer Service and How to Use Them

    • The Customer Experience Portfolio

    • The Parts of Customer Service That Should Never Be Automated

    • The ultimate guide to improving customer service in your company

    • Top 4 Risks for Customer Service Teams

    • Top 10 Retailers with the Best Custome

    • Understanding Customer Experience

    • What Is Customer Intelligence and How to Use It to Drive Customer Loyalty

    • Why Good Customer Service is Important